Helping Medical Practices
Unlock Hidden Revenue
& Increase Patient Capacity
Healthcare workflow consulting that simplifies operations,
improves documentation efficiency, and supports sustainable growth
in 90 days or less without adding staff or burnout.
What working together looks like
CLARITY | MEASURED IMPROVEMENT | CALM PRACTICAL SOLUTIONS
When we work together you can expect:
Clear visibility into revenue & capacity leaks
Identify documentation, workflow, and digital bottlenecks quietly limiting growth.
Simplified workflows your team can actually adopt
Practical improvements, no over - engineering, no patient care disruption.
Confident decisions backed by healthcare experience
Clear priorities, realistic timelines, and expert guidance you can trust.
Ready to unlock hidden revenue?
Proven Results From Complex Healthcare Environments
✔ Led workflow and training initiatives with 95%+ adoption across providers, medical assistants, and front-office teams
✔ Supported recovery of $50K+ in delayed claims through documentation and process improvements
✔ Improved documentation accuracy and operational clarity across clinical teams
✔ Eliminated workflow inefficiencies that reduced staff burden and increased patient capacity
✔ Contributed to virtual-first telehealth workflow design for geriatric primary care populations
✔ Reduced manual telephone encounter volume by 20% without disruption
Led by Healthcare Workflow Expertise You Can Trust
Digital Health Workflow Institute is led by Shakira Tomiwa, a healthcare operations and digital workflow consultant with over a decade of experience supporting clinics and healthcare organizations through complex operational change.
DHWI was created to help clinic owners improve efficiency, patient capacity, and revenue without disrupting care or burning out teams.
Shakira brings hands-on experience partnering with clinical, coding, and operations leaders across nationally recognized organizations including Humana, Northwestern Medicine, and Mayo Clinic, translating complex healthcare realities into practical, adoptable workflows.
“Shakira has been essential in leading ongoing process review and refinement to ensure the success of our care model.”
— Healthcare Operations Process Leader
How We Unlock Capacity Without Adding Staff
Most clinics don’t have a demand problem, they have an access and workflow problem.
Missed calls, scheduling friction, documentation inefficiencies, and inconsistent follow-up quietly limit how many patients can be seen and how much revenue is retained even when schedules appear full.
Digital Health Workflow Institute helps clinics unlock hidden revenue and increase patient capacity within 90 days by simplifying workflows, improving documentation efficiency, and aligning digital processes, without hiring more staff or overwhelming care teams.
The Signature System behind the results:
DHWI Access Flow™
Most clinics lose capacity not because of demand but because access, follow-up, and visibility aren’t structured.
DHWI Access Flow™ is a proprietary patient access and reputation workflow integrated into my advisory engagements to help clinics:
- Auto recover missed calls into booked appointments
-Simplify scheduling through secure text follow-ups
-Reduce no-shows without adding staff workload
-Automate Google review requests to strengthen online trust
DHWI Access Flow™ works alongside your existing EHR, phone system, and staff workflows. It is a workflow layer designed to improve access, efficiency, and patient experience.
Not ready for a call? Start with this free Diagnostic
A concise guide to help clinic owners and healthcare leaders identify where
revenue & patient capacity are being lost, before making any changes.
Grab your copy of the "Where your clinic is losing revenue" Diagnostic guide today
What This Diagnostic Is
A structured way to identify operational blind spots
A snapshot of patient access, workflow, and revenue friction
The same patterns reviewed inside DHWI advisory engagements
What This Diagnostic Is Not
A checklist to implement on your own
A marketing worksheet
A replacement for operational strategy
Designed for clinic owners and healthcare leaders.
The DHWI Signature Process
